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Terms & Conditions

Effective date: 01/01/2026

By booking a test, visiting our centres, using our home-collection service or using www.labathome.in, you agree to these terms. They are governed by Indian law, including the Consumer Protection Act, 2019, and apply together with our Privacy Policy.

1. About our services

Lab at Home provides diagnostic services including pathology (blood, urine and stool tests), sonography, Color Doppler, ECG, 2D Echo, X-ray and pulmonary function tests (PFT), at our centres and, where offered, at your home. Availability varies by branch, and some tests may be done only at a specific centre or sent to a partner laboratory.

1A. Registrations, accreditation and qualified staff

  • Clinical establishment registration under [Bombay Nursing Homes Registration Act, 1949 / applicable Maharashtra law]: No. [___], displayed at each centre.
  • NABL accreditation (ISO 15189:2022, Medical Testing): certificate No. MC-7327, valid from 25/04/2025 to 24/04/2029, issued for our facility at 17 Tridev Commercial Complex, Bhakti Marg, Mulund (West), Mumbai. It covers only the tests in the accreditation scope and only that facility. The scope is available on request.
  • Sonography is performed only at centres registered under the Pre-Conception and Pre-Natal Diagnostic Techniques (Prohibition of Sex Selection) Act, 1994 (PCPNDT Act). Our centre at Shop No. 1, Ground Floor, Sambhav Apartment, Bhakti Marg, Sarvodaya Nagar, Mulund West, Mumbai 400080 holds registration No. MOHT/107/PNDT/2021, granted by the Appropriate Authority (T Ward), valid until 14/12/2026.
  • X-ray equipment is registered or licensed with the Atomic Energy Regulatory Board (AERB): No. [___].
  • Biomedical waste is handled under authorisation from the Maharashtra Pollution Control Board: No. [___].
  • Each report is authorised by a qualified doctor whose name and registration number appear on the report. Our reporting doctors are listed below.

2. Medical disclaimer

Our reports support, but do not replace, a doctor's diagnosis. Information on our website is general and is not medical advice. Please discuss every report with a qualified doctor. In an emergency, go to the nearest hospital instead of waiting for a test.

Booking and appointments

  • Book by phone, WhatsApp, the website form or at a centre.
  • You must give accurate personal and contact details. We are not responsible for delays or errors caused by wrong information.
  • Some tests need preparation (for example fasting or a full bladder). We will tell you at booking. Poor preparation may affect the result or require a repeat.
  • Pregnancy-related and certain imaging tests are done only as permitted by law, including the PCPNDT Act. We do not disclose or perform sex determination of a foetus.

3A. Home sample collection and home visits

  • Please be present at the booked address with a valid test request, if applicable.
  • An adult must be available to consent to collection for minors and for patients unable to consent.
  • We may reschedule if the patient is unwell, preparation is incomplete, the address cannot be reached or a safe collection is not possible.
  • Home-visit availability, timing and any charges depend on the test and location, and will be told to you when you book.

4. Samples

You give informed consent to sample collection or the procedure when you give a sample or lie down for a scan, and you may refuse at any time. We may ask for a repeat sample if the first is insufficient, haemolysed, contaminated or otherwise unsuitable. Results can vary with the sample, your condition and the method used. Samples and related waste are disposed of under the Bio-Medical Waste Management Rules, 2016.

5. Reports

  • Turnaround times shown on our website or given at booking are estimates, not guarantees. Some tests take longer.
  • Reports are delivered by hard copy, email or WhatsApp to the details you give us.
  • Please check your report for errors in name, age and sex as soon as you receive it and tell us promptly.
  • If you doubt a result, contact us as soon as you receive the report. The time within which a result can be re-checked depends on the type of report and sample, and we will tell you when you contact us. We will review it and re-test where appropriate.

6. Prices and payment

  • Prices are as stated at the centre, on our price list or when you book, and may change without notice. They apply to the test as quoted.
  • Payment is due at the time of service, or in advance if you choose to prepay.
  • We accept all payment modes: cash, UPI, debit and credit cards, and bank transfer.
  • Charges for tests that have been done are not refundable, except as stated in section 7.

7. Cancellation and refunds

  • You can cancel or reschedule a booking by calling or messaging us before the collector or technician is dispatched or the appointment starts.
  • If you prepaid and cancel before service, we refund the amount paid [less any nonrefundable charges] to the original payment mode within 7 working days.
  • If we cannot perform a booked test or cancel the booking, we refund the amount for that test in full within 7 working days.
  • Once a sample is taken or a scan or test is performed, we do not refund the charge for it.

8. Your responsibilities

  • Give honest and complete information, including medicines and conditions relevant to the test.
  • Follow preparation instructions.
  • Treat our staff with respect. We may refuse service where staff are threatened or harassed.
  • Use our website only for lawful purposes.

8A. Patient rights, charges and grievances

  • You have the right to be treated with respect and dignity, to have your information kept confidential, to be told what a test involves, and to receive a copy of your report and an itemised bill.
  • We display our registration certificate and our rates for tests and services at each centre.
  • To raise a complaint, contact Mr. Sandeep Verma, Lab Manager, at 9324069524 or labathomemulund@gmail.com. We resolve complaints as soon as they reach us.
  • This does not limit your right to approach a consumer commission or any other authority.

9. Limitation of liability

We perform tests with reasonable skill and care using accredited processes. To the extent the law allows, we are not liable for indirect or consequential loss, for results affected by incomplete information, poor preparation or unsuitable samples, or for decisions made without consulting a doctor. Our liability for any claim relating to a test is limited to the amount you paid for that test. Nothing in these terms limits liability that cannot be limited by law or your rights under the Consumer Protection Act, 2019.

10. Website use

The content, logo and design of this website belong to Lab at Home. You may view it for personal use, but must not copy, reproduce or misuse it without our written permission. We try to keep the site accurate but do not guarantee that it is always up to date or free of errors, and service details can differ between branches.

11. Changes

We may change these terms, prices or services from time to time. The updated version applies from its effective date.

12. Governing law and jurisdiction

These terms are governed by the laws of India. Subject to your right to approach a consumer commission that has jurisdiction, courts in Mumbai, Maharashtra have exclusive jurisdiction over any dispute.

13. Contact

Lab at Home, 17 Tridev Commercial Complex, Tridev Apartments, Bhakti Marg, Vardhman Nagar, Mulund West, Mumbai 400080.
Phone: 076660 34567. Email: labathomemulund@gmail.com.